Shipping & Delivery Policy

Every order is packed with care before it leaves us. This page explains how delivery works, how long it usually takes, and what to do if there is a delay or delivery issue.

Delivery Area

We currently deliver only within Norway.

International shipping is not available right now. This means orders cannot be shipped outside Norway at the moment. If we start offering international delivery later, the shipping information will be updated on our website.

Since we only ship within Norway, there are no customs duties or import charges for standard Norwegian deliveries.

Shipping Partner

Orders are shipped through Posten and other trusted Norwegian delivery partners when required.

The available delivery option may depend on your address, parcel size, and carrier availability. Once the parcel has been handed over to the shipping partner, the carrier handles the final delivery process.

Order Confirmation

After you place an order, you will receive an order confirmation by email.

Please check the order details carefully, including:

• Name
• Delivery address
• Postal code
• Phone number
• Email address
• Ordered items and sizes

If anything is incorrect, contact us as soon as possible at [email protected].

Order Processing Time

Orders are usually packed and dispatched within 1–2 business days after payment is confirmed.

Business days are Monday to Friday, excluding Norwegian public holidays.

Please note:

• Orders placed on weekends are processed on the next business day.
• Orders placed during public holidays are processed after the holiday period.
• During busy sales periods or seasonal launches, dispatch may take slightly longer.
• If we need to confirm any order or address detail, dispatch may be delayed until we receive your reply.

Estimated Delivery Time

After dispatch, delivery usually takes 2–5 business days within Norway.

Delivery time may vary depending on:

• Your location
• Local delivery routes
• Weather conditions
• Public holidays
• High carrier demand
• Delays with the shipping partner

Most parcels arrive within the estimated time, but delivery dates are estimates and not guaranteed.

Shipping Cost

Shipping cost is shown at checkout before you complete the order.

The final shipping fee may depend on your delivery address, parcel size, and available carrier option.

From time to time, we may offer free shipping for selected orders, order values, product drops, or seasonal campaigns. Any active free shipping offer will be visible on the website or at checkout.

Tracking Your Order

Once your order is dispatched, you will receive a tracking link by email.

You can use this link to follow the parcel until it reaches you or becomes available for pickup.

Tracking updates may take some time to appear after the parcel is handed over to the carrier. If you do not see updates immediately, please check again later.

Pickup Point Deliveries

Some orders may be delivered to a local pickup point, depending on the carrier and your address.

If your parcel is sent to a pickup point, the carrier will usually send pickup instructions by SMS, email, or app notification. Please collect the parcel within the time given by the carrier.

If the parcel is not collected on time, it may be returned to us.

Address Details

Please make sure your delivery address is complete and correct before placing the order.

BeingBasics is not responsible for delays caused by incorrect or missing delivery details, such as:

• Wrong postal code
• Missing apartment number
• Incorrect street name
• Wrong phone number
• Incomplete name
• Incorrect email address

If you notice a mistake after placing the order, email us quickly at [email protected]. We will try to update the address if the order has not been dispatched yet.

Once the parcel has been sent, address changes may not be possible.

Order Changes Before Dispatch

If you want to change your delivery address or order details, contact us as soon as possible.

We can only make changes if the order has not yet been packed or dispatched. Once the order has been handed over to the shipping partner, we cannot guarantee changes.

Delivery Delays

Delays can happen even when the order is dispatched on time.

Common reasons include:

• Bad weather
• Public holidays
• High delivery volume
• Carrier delays
• Local transport issues
• Incorrect delivery details
• Missed pickup or delivery attempt

If your parcel is delayed, please check the tracking link first. If there has been no update for several business days, contact us and we will help you check the status.

Failed Delivery

If the carrier cannot deliver the parcel, it may be sent to a pickup point or returned to us.

This can happen if:

• The address is incorrect
• The customer is unavailable
• The parcel is not collected from the pickup point
• The carrier cannot reach the customer
• Delivery instructions were incomplete

Please follow the tracking updates and carrier messages carefully to avoid missed delivery.

Unclaimed or Returned Parcels

If a parcel is returned to us because it was not collected, refused, or sent to an incorrect address, we may contact you to arrange the next step.

In this case:

• Additional shipping fees may apply for re-delivery.
• We may ask you to confirm the correct delivery address.
• Any return shipping or carrier fees may be deducted where applicable.
• Re-dispatch will only happen after the new shipping cost is confirmed and paid, if required.

Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible.

Email us at [email protected] with:

• Your order number
• A short explanation of the issue
• Photos of the outer parcel
• Photos of the damaged product, if the item is affected

Please do not throw away the packaging before the issue is reviewed, as the carrier may need it for inspection.

Missing Parcels

If tracking shows that your parcel was delivered but you have not received it, please check the following first:

• Your mailbox
• Your building entrance
• Your local pickup point
• Any delivery message from the carrier
• Other people in your household

If you still cannot find the parcel, contact us at [email protected] with your order number. We will help review the case with the shipping partner.

Out-of-Stock or Dispatch Issues

In rare cases, an item may become unavailable after an order is placed.

If this happens, we will contact you and offer a suitable solution, such as:

• Waiting for the item, if restocking is possible
• Changing to another available item
• Cancelling the unavailable item
• Refunding the affected item

Returns and Right of Withdrawal

This page only covers shipping and delivery.

For returns, exchanges, and the right of withdrawal, please check our Returns Policy. Your delivery rights and return rights are handled according to applicable Norwegian consumer rules.

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