Return & Exchange Policy

We want your order to feel right when it reaches you. If the size, fit, or style does not work for you, you can request a return or exchange within the time limits explained below.

This policy applies to online orders delivered within Norway.

Return Options

You may request one of the following:

• Exchange for another size or item
• Store credit for a future purchase
• Refund to the original payment method, where applicable

Store credit is offered as an option for customers who prefer to shop again later.

14-Day Right of Withdrawal

For online purchases in Norway, customers normally have the right to withdraw from the purchase within 14 days after receiving the order. This means you can return the item without giving a reason, as long as you contact us within the withdrawal period.

To use this right, please email us and clearly mention that you want to cancel or return your order.

After informing us, the item should be sent back without unnecessary delay and normally no later than 14 days from the date you told us about the return.

15-Day Return Window for Exchange or Store Credit

For exchanges and store credit, return requests must be made within 15 days of delivery.

This gives you time to check the size, fit, and feel of the item after receiving your order.

Return Eligibility

Returned items must be in a condition suitable for resale.

Items should be:

• Unworn
• Unwashed
• Clean and free from stains, marks, perfume, deodorant, makeup, or odour
• In original condition
• Returned with all tags and labels attached
• Returned with the original packaging where possible

You may try the item carefully to check the fit, just like you would in a store. Items that show clear signs of use may not be accepted for a full refund, exchange, or store credit.

Items That Cannot Be Returned

Returns may not be accepted if:

• The item has been worn or washed
• Tags or labels have been removed
• The item has stains, marks, perfume, makeup, deodorant, or odour
• The item has been damaged after delivery
• The return request is made after the allowed return period
• The item was personalised or altered for you
• The item is returned in a condition that is not suitable for resale

If a returned item does not meet the return conditions, we will contact you before taking the next step.

How to Request a Return

Please contact us before sending any item back.

Email: [email protected]
Phone / WhatsApp: +47 481 26 858

Please include:

• Order number
• Order date
• Product name
• Size ordered
• Reason for return
• Whether you want an exchange, store credit, or refund

After receiving your request, we will share the return instructions and return address.

Return Reason Codes

You can mention any of the following reasons when requesting a return:

• Size does not fit
• Ordered more than one size
• Item does not suit me
• Looks different than expected
• Arrived later than expected
• Poor quality or faulty item
• Incorrect item received
• Parcel damaged on arrival
• Other reason

Return Shipping Cost

For normal returns, exchanges, and withdrawal returns, the customer is responsible for the return shipping cost unless stated otherwise.

Return shipping will be covered by us if:

• The wrong item was sent
• The item arrived faulty
• The parcel or product was damaged before delivery
• The issue was caused by our packing or dispatch error

We recommend using a trackable shipping method. Please keep the return receipt until the return has been completed.

Exchanges

Exchanges must be requested within 15 days of delivery.

For approved exchanges:

• The returned item will be inspected first
• The replacement item must be available in stock
• We will cover the shipping cost of sending the replacement item to you
• If your preferred size or item is unavailable, we may offer store credit or a refund where applicable

Customers are responsible for sending the original item back to us, unless the exchange is due to a faulty, damaged, or incorrect item.

Please contact us early if you want an exchange, so we can check availability.

Store Credit

Store credit can be issued when you choose it instead of an exchange or direct refund.

Store credit may be used for a future purchase on our website. The credit amount will usually match the approved value of the returned item, excluding return shipping costs unless the return is due to our error.

Store credit will be issued after the returned item has been received and inspected.

Refunds

Refunds are issued to the original payment method where applicable.

Refunds are processed after we receive the returned item, or after you provide proof that the item has been sent back.

Please note:

• If the full order is returned under the right of withdrawal, standard delivery cost may be refunded where applicable.
• Extra delivery charges, such as upgraded or special delivery options, may not be refunded.
• Return shipping cost is normally paid by the customer unless the item is faulty, damaged, or incorrect.
• Refund processing time may depend on your bank or payment provider.

Sale Items

Sale items can be returned if they meet the return conditions and are returned within the allowed period.

For sale items, we may offer:

• Exchange
• Store credit
• Refund where applicable under the right of withdrawal

Sale items must be unworn, unwashed, clean, and returned with tags attached.

Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible.

Please include:

• Order number
• Clear photos of the item
• Photos of the parcel, if it arrived damaged
• A short explanation of the issue

Once the issue is reviewed, we will help with a suitable solution. This may include replacement, repair, store credit, or refund depending on the case.

Returning a Parcel

Please do not send a parcel back without contacting us first.

Returns sent without prior contact may take longer to process because we may not be able to match the parcel with your order.

Items should be packed safely so they are not damaged during return shipping.

Inspection and Approval

Once your return reaches us, we will inspect the item.

If the return is approved, we will confirm the next step by email. This may be an exchange, store credit, or refund depending on your request and the return reason.

If the return is not approved, we will contact you and explain the reason.

Delivery Area

We currently deliver and accept returns for orders shipped within Norway.

International returns are not available because we do not currently ship outside Norway.

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